Effective Date: March 22, 2026
At HairbyNana, we are committed to delivering premium quality hair products. Due to the nature of our products, we maintain strict hygiene and quality control standards.
Return Eligibility
We accept returns under the following conditions:
- Requests must be made within 3 days of delivery
- Hair must be unused, unworn, unwashed, and in original condition
- Product must be in its original packaging with tags intact
Non-Returnable Items
For hygiene reasons, we do not accept returns on:
- Worn or used wigs/extensions
- Customized or altered products
- Clearance or sale items
Return Process
To initiate a return:
- Contact us at contact@hairbynana.com
- Provide your order number and reason for return
- Our team will review and provide return instructions
Refunds
- Once your return is received and inspected, we will notify you
- Approved refunds are processed within 5–7 business days
- Refunds are issued via the original payment method
Shipping Costs
- Customers are responsible for return shipping fees
- Original shipping fees are non-refundable
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with clear photos. We will resolve the issue promptly.
Contact Us
For any return-related questions:
contact@hairbynana.com